Absolute Weddings And Events

Terms & Conditions

Please read these terms and conditions carefully before making a booking. It is the responsibility of the named person on the invoice/ quote to understand, agree and accept responsibility for all booking conditions including all payments due by specified dates.

By proceeding to make a payment to Absolute Weddings & Events Mackay Pty Ltd you accept that you are entering into a contract, and you agree to be bound by these terms & conditions.

Here on out Absolute Weddings and Events Mackay Pty Ltd may be referred to as AWEM


All deposits are non-refundable.

We require a 25% Deposit to secure our services/ products for your chosen date unless a different deposit amount is stated otherwise on your Quote/ Invoice.

If you are dry hiring items, there may be a security deposit that will be returned once goods have been returned in a clean & undamaged state.

Tentative Bookings

We do not take tentative bookings

We are not obligated to hold your chosen services or items for the said date until the deposit has been received in full.

We may but are not obligated to contact you to offer you a chance to pay your deposit if we have a party interested in the same date.

Final and Complete Payment

Final and complete payment is required no less than thirty days prior to your event unless stated otherwise on your invoice,

Failure to pay the full amount will result in all payments made becoming forfeit and AWEM reserve the right to cancel your contract at any time.

Once the deadline / payments must be made in full by the date, stated on your Quote / Invoice has passed we may choose to deduct items from your invoice to the outstanding value owed by you, unless an agreement has been made in writing with AWEM no later than thirty days prior to event.

For events that have been booked in less then thirty days payment in full will be required as per the payment date given on your invoice / quote.

For Personalised and Customised products payment in full will be required as per the payment date given on your invoice / quote.

Some Services (Wedding & Event Planning) may require a payment in full up front as we start the work as soon as payment clears.


You may cancel this agreement, in writing/ Form AWECRR1 (available on request), for any reasonable reason. If the Event is cancelled at any time, refunds are limited to unearned fees, funds in excess of unused or non-refundable fees and out of pocket expenses.

If you decide to cancel for any reasonable reason less than sixty days prior to your event except for the death of an immediate family member or serious injury to yourself, your partner, or children, (proof may be required) then no refund will be given, and payment of your full invoice will be required by AWEM by the due date stated on your invoice.

Cancellations due to “acts of god”, epidemic/pandemic events or man-made disasters Our policy is all deposits, used or earned amounts are non-refundable however any additional payments you may have made will be either refunded or offered in the form of a gift voucher at our discretion.

We understand & are most happy to assist you with postponing your Event to a near future date to avoid forfeiting. You must keep contact to agree on a new suitable date unless agreed in writing otherwise.

If you have postponed your event at least once you will not be eligible for a refund of any amount upon cancelling.

Discounts & Complimentary items

Discounted pricing will only be available for a limited time, if no deposit is paid within that time, we reserve the right to remove all discounts and or complimentary offers, at which time all discounted & complimentary items revert to full price.

Should one of our complimentary items no longer be available for your event we may contact you so that we/ you can organise an alternative.

Changes to Dates

In the event where you find your date to be no longer suitable and wish to change said date, we will hold all fees for six months including your deposit, and notification in writing of said date change must be made no less than sixty days prior to your original event date.

It is your responsibility to set a new date with AWEM and we reserve the right to decline if that date has already been booked by another party.

Each customer is entitled to one date change only, if a second or more is required then your deposit will be forfeit and a new deposit will have to be paid in full unless AWEM directors agree otherwise.

Set ups & Pack downs

We call / visit your chosen location / venue approx. 2-1 week/s out from your event to discuss set up and pack down times,

Generally, we will require to be able to set up one day prior to your event however depending on the scope of work we have to get done sometimes an hour or two is all we would need.

Due to venues sometimes having other events booked in or clients only hiring the venue for the day of event, we may only get a short time to set up if this is the case we have two options, One is we may have to bring in additional staff to accomplish the desired outcome in the short time frame in this instance you will be informed prior to your event and payment will be required by you before set up, The other option if you prefer is, we may have to deduct some of your items if we don’t have the time to set them up again you will be informed prior and we will ask what option you would prefer, it is your responsibility to organise appropriate access times with your venue.

Occasionally clients ask us to set up structures in a place that is not suitable, we wish to inform you that in some cases we may not be able to set up some structures (e.g., draping in high wind) this will be at the discretion of AWEM staff, in said circumstance no refund will be issued.

Ceremony’s, Where AWEM sets up and pulls down a ceremony we will allow for up to one hour after the last formality of your ceremony (walk out) is expected to be complete before we come in to pack down (this dose not include family photos) unless an agreement has been made prior. In the event you wish our staff to relocate items from your ceremony to your reception an additional charge will be added

Quoting & Quote validity

Please note that we will only supply one free quote per event, each additional quote prior to deposit being received will incur an admin fee,

All quotes are valid for thirty days, we are not liable to hold your date/ Items/ services at any time until the Deposit in full has been received.

With exceptions to promotions, discounts and complementary offers that have their own Validity date.

Meetings / Phone consults

Wedding or Event planning clients are limited to the number of meetings included within the selected package on their Invoice, for all other services, we offer one obligation free quote meeting or phone consult then if a booking has been received you will receive one further free meeting or phone consult approximately one to two months out from your event for finalisation of the invoice and if required one additional meeting either at rehearsal or a day prior to your event for location / area set up details per costumer, if you require any further meetings, you will be charged a call out / admin fee of $35 per hour in person or $20 per hour Phone consultation.


At the complimentary second meeting /phone consult this is where you will let us know of any final adjustments if required, there will be admin fees each time should you wish our admin to adjust your invoice between the first and second free meetings.

All adjustments will have to be agreed upon by AWEM directors up until thirty days prior to your event after this time we reserve the right to not accept any further changes to your invoice and the full amount on the last invoice sent will need to be paid in full.

If by chance changes do occur after this time you will be charged accordingly only if AWEM agree to the changes, and we reserve the right to decline all changes after this date.

Dry Hire or Hire with Delivery & Collection

Dry Hire

Dry hire items are to be picked up by you the client or a person you authorise to do so as they will have to sign the paperwork, collection will be from our office or specified place at a time and date agreed upon by AWEM and yourself. Failure to adhere to this time and date will result in forfeiture of your hire and no refund will be given.

All hired items must be returned by the due date and by the time agreed upon by AWEM otherwise you will incur a full day hire fee for every day late, this will be charged and emailed to you every day, If you go over one week without returning and have not contacted us to advise of return date and time we will assume you have lost the items and will send out a invoice for the purchase of said items.

Delivery & collection

In the case of AWEM delivery/ collection there will need to be someone to meet with us at the location for the paperwork.

With all delivery / collection hires we will only drop off the booked in items, we will place in a safe space neatly stacked up, delivery & collection does not include set up of items if you wish to add set up & pack down, please book in for set up / pack down as the fees are different.

Please be sure that clear vehicle access is available to the drop off / collection location as there will be an additional charge if our staff can not offload within 10 meters of the vehicle, the charge will depend on the weight and amount of hired products as this could take more time to accomplish and our staff get paid by the hour.

when it is time for collection, please make sure that all hire items are placed back just as they were dropped off so our staff do not have to hunt around for all the hired items as again this will take more time and possibly incur additional fees.


All hired items must be returned in a clean undamaged state. If returned dirty you the client will be charged cleaning fees (linins must be shaken off and free of debris dry please place in laundry bags or boxes provided, Crockery, cutlery & glassware should be rinsed off, and repacked into containers provided)

If returned burnt, broken or un-washable stains are present, you the client will be charged for all replacement costs.

Responsibility for equipment remains with the hirer from delivery / pick up until collection / drop-off, ensure all equipment is secured and protected from the weather.

Missing items

If items are missing due to being removed from site it is your responsibility to deliver them back to AWEM’s office the following business day, if you do not deliver the item/s by the arranged time the following business day and do not try and arrange a day / time you can deliver with our agreement then the item/s will be considered lost and you will be invoiced accordingly.

We are not responsible for any personal items you leave at the venue, when the crew come to pack down, if by chance our team has found something left behind by you and have brought it back to our depot, we will attempt to contact you to let you know about it so that we can return, or you can collect.

Damage, Breakages and Losses

I the client understand that any and all damage/breakages or losses to hired item/s except for normal ware and tare will be invoiced to me by AWEM and paid for by me no later than fourteen days after the date on said invoice, if AWEM does not receive payment and does not hear from you with in this time AWEM will exercise their right to list your details with their chosen collection agency.


All quotes, Invoices & any document with the AWEM logo on it remain the property of AWEM and we do not give our consent for these to be shown or shared with any other vendor, supplier or person/people in general.

We will not under any circumstance share any client/client’s information, (with the exception of wedding planning clients where vendors require certain information for wedding paperwork /legal paperwork only) this includes but is not limited to invoices, quotes, and or conversations with anyone except our direct client/clients.

Private Errands

We do not and will not be responsible for running personal errands for any one during, leading up to or after your event (unless this service is included in your invoice).

Package Deals

Once you remove an item from a package deal that package deal becomes void, and you will be charged full price for each individual item unless otherwise stated on invoice or quote.

Office Hours

Please do not expect us to answer you immediately we are human too and we do have family’s I know that you want your event to be perfect and we can still achieve that without answering your phone call after hours or replying to your Facebook or email message within a few minutes, we do try our absolute best to reply promptly however there will be times that this may be delayed due to tech faults, busy with immediate jobs & inappropriate times.

On occasion we may miss a message / email don’t stress just try again we may have checked it while we where out on a job and where too busy to respond as we were busy making an event perfect.

Our office hours change through the year in peak season we are open longer and in low season we do try to have a little holiday at some point as our work if you could imagine is quite full on so we do need a little break to recoup, if we are on holiday and you are an existing client we are happy to take your phone call if there is something you must let us know about your approaching event.

Our general key for reply’s is… General quotes up to two weeks, Event planning quotes up to three weeks, Email responses up to one-week, Social media responses up to one week, txt messages up to two days, phone calls up to two days. This key is just a guideline and as we do get busy at some stages within the year if you don’t hear back from us in this timeframe, please reconnect with us so that we can assist.

Gift Cards & Gift Certificates

All gift cards and certificates will have a validity date and must also adhere to our T&C’s


We reserve the right to use any photos taken of our services provided or items brought/hired to be used as advertising material

In the event we wish to use any of your photographers/videographers photos or footage we will consult with them on their legal obligations.

We also reserve the right to use any written testimonials, reviews and comments if there is any reason you wish to object to this, please let us know.

Purchased & Personalised Items

All personalised and custom-built products are required to be paid in full (this is not included in your deposit) prior to the works commencement, a completion date may be offered in writing on your invoice/quote please let us know if you require it by a certain date.

please make sure you check and double check all font and spelling if this relates to your product as there will be no refund or replacement if you give us incorrect information or have incorrectly checked the proof.

All Products will need to be paid in full prior to items being released.

All items purchased will be checked that they are in good, clean, and working order prior to leaving our office, if however, you receive a defective or faulty product you will need to return it so that we can investigate and offer a replacement or refund if necessary.


Refunds are limited to unused or unearned fees, funds in excess of unused or non-refundable fees and out of pocket expenses.

Refunds where payable will be processed within thirty days of cancelation.

Payment Plans

We do except weekly, fortnightly or monthly payments (Excluding the deposit)

Please let us know if you would like us to set up a payment plan for you.

Please note by choosing this option there will be a once off administration charge of $50

This option allows you to pay off your invoice with no bulk sum you will not be charged additional fees even if you miss a payment just know that full amount must be paid thirty days prior to your event unless prior arrangements have been made in writing.

Corporate Only

We only allow trusted (return customer) corporate companies to pay on delivery or have an account, if not payed prior or on delivery we are not obligated to let out, set up the equipment or leave the equipment at the venue.

There is an exception for companies / businesses that have used our services in the past and have made arrangements with us.

All T&C’s are subject to change by the Directors of Absolute Weddings and Events Mackay Pty Ltd it is your responsibility to keep up to date with them within our website at any time. If you secure your date with a previous version of our terms and conditions and no longer agree to the new ones, please contact us in writing to apply for an exemption of the updated terms & conditions.

Latest update: January 1st, 2023

We are ready to assist you with your event!